Refund Policy
Policies help us deliver you well-formed services and settle different claims emerging from various
segments. Our refund policy is highly established on standardised and ethical practices based on
industrial norms. Every refund claim is processed under the vigilance of already set parameters that are
not agile but highly efficient in giving you justified and mutually decided claims.
Coverage & Scope
Refunds are strictly restricted to the services and solutions provided by Soft Futura, any claim
regarding 3rd party services do not apply to us. We are not to be held responsible for the person or
services that we do not own or personally offer. Thus, any claim relating to 3rd party on and off the
bounds of contract or linked onto our website is not to be related to us.
When Do You Qualify For Refunds?
Soft Futura refund processing is well structured set of rules and involves a non-volatile process. In
case of complaint regarding Soft Futura, we first provide you an ideal solution to retaliate the issue
that is faced by our client. Technical team is deployed to check and report to an expert’s team
regarding the issue, under unchangeable circumstances you are affiliated to seek a refund.
Following conditions are taken under concern before processing your refund, under these circumstances
your refund is likely to apply*
- Post sales and Development has not yet started, but if you inform us within 5 days we will
refund the amount.
- Rectification/ resolution and fixation not possible
- Payment terms and conditions are well met by you.
- Information not been used for business benefits.
- Reasons for refund are considerable/ rational/ non-fictitious
- Provide us evidences of your claim.
- Claim not surfaced on the bases of billing dispute from your bank and vendor.
- Important Note: Meeting of all the above points is necessary otherwise your
refund claim be
considered void. The decision on refunds is final and irrevocable.
How The Refund Takes Place?
Pre-Refund
-Your request is processed, and credibility is checked of the claim.
-Checked if they fall under our refund parameters
-Refunds is arranged in permissible situation. Settlements are done fully or partially as the
case apply.
Post-Refund
-A proof agreement is signed.
Transaction
-Refund is processes in 7-10 business days, after the signing of agreement.
-Refunds are done in the currency you were charged. For which you may be charged by your bank as
exchange fees or change in exchange rate resultant of change in amount refunded compared to
amount paid by your originally (Native currency). Soft futura is not responsible for any charges
applied by your bank as a processing fee or exchange fee or in case of any losses.
Changes
Soft Futura can amend the refund policy without any notice to you in its sole discretion. You are
recommended to check policy time to time periodically to keep yourself updated. For more
information on our refund policy, contact us at info@softfutura.com
